Summary: When looking for a new intranet, most bank customers I speak with are looking for the same thing: An internal communication software which is easy to manage and update, that IT can delegate out to other departments to add content to easily.
Ease of use is extremely important, and something baked into the foundation of our software. However, the real magic happens when I start to inquire about other areas that they feel efficiency could be improved.
From this I often hear that the biggest challenges are:
What I’ve discovered is that Bank’s needs go far beyond an internal communication software. You need to eliminate manual tasks, improve productivity, reduce human error, and consolidate documents and policies.
Here are two examples of bank customers who resolved these challenges by implementing a new Bank Intranet:
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