It was Wednesday morning and I had just hit the office after battling the Edgemont Village crowd piling into Starbucks for their morning caffeine fix. I ran up the stairs and plunked down my Starbucks cup to find an invitation to attend a bank intranet tour with Ephrata National Bank from Ephrata, PA.
Banks are awesome customers. We have over 260 customers in the financial sector who have purchased Intranet Connections and many of them, like Ephrata National Bank, have been on our intranet software for coming up on a decade. We feel fortunate and amazed to have such terrific customers.
Our champions over at Ephrata National Bank were so kind to take 90 minutes to show us their “Buzz”, the bank’s intranet. The enthusiasm they have for their intranet shone through and we had a great chat about how we could help them more in processes like on-boarding and delegation of sites, including a desire to set up a site for their Board of Directors and secure it so that the Board can login with tablets and share information, review documents and cast votes on Board initiatives. They have a lot of sites on their bank intranet, including sites for all departments and branches. As Ephrata is expanding, they are adding new branch sites all of the time on their intranet.
We are definitely seeing the pendulum swing on bank intranets. A curiosity has arisen from social tools, but mostly it is about core business functions for the intranet to streamline and support, and facilitating self-sufficiency, which is huge for their tellers. These are front-line employees directly serving the customer and they need access to information and the ability to fill out online forms on the intranet, as they interact with the customer. For example, the tellers use their bank intranet to report any large cash transactions. Their BSA department uses this online form heavily, with the added benefit of staged approval workflows and capturing, storing and reporting on these transactions for auditing purposes.
Because we have such a wide range of customers in the financial sector, we see some great examples on how to leverage a bank intranet. Here are some other interesting ideas on how to leverage your bank intranet:
To ensure proper procedures are followed, a compliance checklist application can be created through our Application Builder tool. It would list the number of steps an employee would check off as completed for compliance. This could then be routed to their immediate supervisor or a workflow of managers to sign off on, and then stored for compliance audits.
Create an application that allows employees in various locations to report when different systems are online or down. Triggers can be set to notify the IT department. The workflow process looks similar to:
When selling financial products, investment advisors need to comply with “Know Your Client” regulations. For example, they may need to prove that the investment matches the customer’s risk profile. You can use our Form Builder to build a form where the investment advisor answers questions regarding a customer’s income, time horizon, knowledge sophistication, and then shows which investments are suited based on the answers. This can easily be done through form triggers, built right into our Form Builder. If certain investments are selected, it can kick off a review of high risk, moving through a workflow routing and approval process.
When you have in-depth functionality through powerful applications, it allows you to build what you need for your own bank intranet. We extend that by offering you a highly easy to use and versatile platform to essentially give you a “sky is the limit” environment.
Better business is usually about saving costs, streamlining processes, facilitating staff to deliver outstanding customer service, sharing team wins, and the power of culture and sharing rewards. This post was about how to do that with a bank intranet, but truly, there is just so much you can do when you leverage the tools you have! It is about realizing the potential, and using your intranet to build better business practices. We are truly thrilled to be in a position to help you do that.