Summary: Whether it’s top-down communication or for a cross-team project, our software helps its users share, comment, update and track engagement of any number of communication items.
It’s no difficult task to understand that effective employee communication is a challenge for businesses of any size. At IC, this is probably the single biggest hurdle we help our customers overcome. Whether it’s top-down communication or for a cross-team project, our software helps its users share, comment, update and track engagement of any number of communication items. Recognizable brands like NASA, UNICEF, and the Chicago White Sox use IC to power their communications.
NASA, being the super smart engineers they are, make use of our metrics and stats to provide insight into what its users engage with most on their intranet. The thinking (rightly so!) is that ‘Different people have different thought processes in what they perceive they need and how they access it.’ – Frank O’Donnell – Nasa’s JPL Intranet.
35% of employees say that important company information gets lost to inbox clutter. With IC’s built-in tools, important information is placed front and center in the storyboard where it can be interacted with socially, send notifications (via tools like read & agree) and actioned differently than a regular email would. Another important benefit is the end of mass company-wide emails that, let’s face it, are usually more embarrassing than actually informative. With team-sites, you can put an important notice or communication in front of the users that make up that team, thus only giving important information to those for whom it’s most relevant. One of our customers reported an annual savings of approximately $5,000 just from the removal of company-wide emails and automating communication to their intranet.
Our intranet is focused around connecting and engaging employees. If your company is going through a merger or acquisition, there is no more important time than that to make use of the communication tools an intranet provides. We have had several clients in the credit union and banking sector do just that, to great success. The general idea is that during times of change it is even more important to communicate with your employees, outline plans, expectations and manage feelings accordingly. From the technical side of choosing only one intranet to use (if each company has their own), to merging Active Directories in order to sync users to their intranet, and the ability of your intranet to connect people, it can be a much less troubling time than it needs to be. According to a survey conducted by h&h, 77% of employees actually have an optimistic outlook on change. With that said, it’s imperative to keep employees from feeling like they’re left in the dark during times of change (which as many as 21% reports feeling). An intranet from IC helps accomplish that.
On our IC 14.5 Experience, Elevated release, we added a new way to help engage and communicate with employees. Storyboard is a contemporary piece of visualization that helps keep your entire organization up to date and allows deep linking with social services like YouTube and SoundCloud. Added are tracking of ‘new’ items and # of clicks on an item.
Also added is a new Toolbar, bringing common elements from the ‘my profile’ section to a more intuitive area at the top of the page. Admins also get the ability to edit their page from here rather than the multitude of pencil icons previously used. Additionally, the compact header helps to reclaim some of the vertical space that was previously used up by company news or storyboard.
An Intranet from IC can even help you gain 100% employee engagement. InTouch Credit Union was able to get their entire workforce on-board and was live after less than 90 days after making their purchase commitment. The main challenge to creating engagement with your intranet is ensuring there is relevant and important information shared among its users. A strength of IC’s software is for Document Management – not only is it logical to use a single source for all documents; especially those that require collaboration, or multiple people to view, read and confirm receipt. IC helps do that too.
IC is committed to connecting its users. We’ve helped companies build solutions for information accuracy, data integrity, and information sharing for over 19 years.
If you have any questions about how we do it, leave us a comment below!