Greetings Intranet Followers and welcome Blogosphere Readers to another edition of the Intranet Connections Blog. Using Intranet Connections, employees are able to embed intranet media such as images and videos on their intranet site. Media can be embedded right on the homepage, or added through a video or picture library. This week, we’re going to touch on the benefits of including intranet media (e.g. photos, intranet videos, podcasts) on your corporate intranet.
Traditional methods of communication typically come in the form direct dialog or writing. Of course, these methods of communication do have their place in the business world today, and will continue to have their place for the foreseeable future. While there are various writing strategies which will help make this written content more appealing, an intranet offers the opportunity to gives employees a break from text and deliver information in a meaningful, more media-rich format.
Recently, one of our clients took advantage of their intranet media options and replaced a traditional text-driven CEO blog with a CEO vlog (intranet video blog). Forget the break from text, think about what a vlog can do for your intranet user adoption rates and employee morale. Commitment from the top improves internal communication and is necessary for adequate adoption of your employees.
There is no better way than for the ‘top’ to communicate and speak directly through the intranet than through a video blog. Reading good news is great, but seeing and hearing an individual deliver the good news is EVEN greater.
Again, don’t get me wrong, text plays a major role on every intranet. But, where possible, introducing different intranet media formats as options for information being delivered throughout your intranet may play favorably with your staff.
Intranet videos can play a large role in reducing overhead for your training and IT departments. This adds up to significant time-cost savings. Rather than booking multiple training rooms, pre-record training sessions and classes, offer these pre-recorded training intranet videos within your Intranet Connections video library. Instead, Intranet Connections becomes the meeting room. Employees have the ability to attend the pre-recorded training session at a time most convenient for them and even confirm that they’ve attended using the Intranet Connections Read Confirmation feature – allowing the training manager to follow up with employees that have confirmed as having attended the session and ensure that there are no lingering questions or confusion.
Training follow-up may be done through the Employee Message Wall attached to each employee profile, where supervisors can leave comments and questions for employees based on the video. Alternatively, supervisors can create tests using the Form Builder application to test employees on what they’ve learned through the training videos, or even create Employee Surveys to gauge how well of an effect the training video had on them. This can reduce a lot of the overhead associated with a training manager booking rooms, attending multiple sessions and addressing the same questions over the span of multiple training sessions.
IT departments are often looking for a quick way to share knowledge about resolutions that can be applied to common problems. Intranet Connections offers IT departments the ability to leverage the FAQ articles area to create articles that include videos outlining the steps on how to fix specific problems.
As all of us that have worked in an IT department know however, often times our processes aren’t followed precisely which leads to additional help desk calls. Documenting solutions in intranet video format are often easier to follow for a lot of employees, which may help IT reduce the number of help desk tickets and calls received due to lengthy procedures being applied incorrectly. Also, since you’re often stepping through the process on your screen while documenting the steps in a knowledge base article, it may be more efficient to simply record yourself going through those steps once and posting the intranet video in your KB article library. This means less potential for missed steps and there is no extra work created in writing down the steps in a KB article.
Depending on the type of information being delivered, videos and images may be a better method of getting information across to your employees than simple text. At Intranet Connections, we’ve added this as an initiative for our own support site. For those interested in creating a intranet video library from scratch on your own intranet, check out our support video KB article on creating an intranet video library.
What are your thoughts on intranet video as a format for delivering information and communicating with employees? Do you use it? How do you use it? What the benefits/negatives that you’ve found? Let us know what you think.