Internal communication is a vital part of the way employees succeed within an organization. In most companies, the majority of the internal communications functions fall on the shoulders of the human resources (HR) department. Unfortunately, most people don’t even see this as a problem. The truth is, human resource professionals are responsible for many important jobs, but internal communication isn’t really part of the job description.
The HR staff has many jobs that relate directly to the employees in a company. They’re responsible for all employee recruitment duties from crafting job descriptions to handling applications and scheduling interviews. The HR staff also creates and maintains company policies, handles employee benefits and payroll, and takes care of employee concerns. When employees have disputes, HR professionals may be required to mediate a discussion for a peaceful resolution.
Obviously, there’s a lot more to internal communication than the settling of disputes. Internal communication is the sharing of business information between all levels of employees within a company. Staff meetings, emails, memos, and project collaborations are all forms of internal communication. So, if internal communication isn’t in the HR job description, why are so many companies still depending on them to take care of it? The most common reasons aren’t about resistance to change. They’re basically fueled by unawareness. These are three common reasons companies expect HR to handle the vast responsibilities of internal communication.
Today’s workforce is changing dramatically. Technology is finally giving workers the chance to embrace flexibility, choices, and better communication. Companies that refuse to keep up with these changes are likely to suffer slow sales, low engagement, and rapid turnover. Some organizations resist these changes assuming that fewer work hours and changes to stuffy business traditions couldn’t possibly result in greater income. However, improved communication and company culture lead to employee engagement, increased job satisfaction, and better productivity.
Hiring the right professional to take care of internal communication would allow HR professionals to concentrate on their intended responsibilities and likely improve communication practices within your company. An internal communicator (sometimes called an internal communication manager) communicates business information through multiple channels to employees within all departments of an organization. Instead of simply passing along information, an internal communicator works to establish a suitable strategy for internal communication and implements it daily on several platforms to keep employees up-to-date.
While not technically a member of HR staff, an internal communicator works closely with HR as well as management to create an internal communication system that effectively reaches all employees. Clear communication develops better working relationships within a company and improves employee satisfaction. Information is passed more effectively for increased success with project collaboration. As internal communication is aligned throughout an organization, the company mission statement becomes more obvious, helping to attract and engage customers. Here are 7 ways an internal communicator can help your business.
Improved communication is the leading way to transform your company culture and attract and retain employees. An internal communicator can help create an effective communication strategy and implement convenient technology to assist employees in all departments. Contact IC Thrive to learn more about how an internal communicator can help improve the way your employees communicate and provide a transparent communication system to benefit your entire company. Visit our blog for more great tips about improving communication in all types of business.