Summary: We’ve released Intranet Insights, our new Intranet Analytics tool that helps you get big picture HR metrics and analytics with at-a-glance dashboards!
Intranet Connections heard your requests, and listened! Now we have new Intranet Analytics and Metrics for you to track the success and usage of your intranet.
As you know, each major release focuses on one area of the product. Version 13.0 was focused on Search, Version 13.5 focused on policy and procedure management, and this upcoming version focuses on Statistics.
We’d like to thank our customers who participated in our working group for this new release. Your feedback has been critical in helping us to create a truly useful new version of stats.
We reviewed some actual customer questions, which we found were very difficult to answer with the current version of stats.
“I know our staff uses it every day to get their jobs done. Can you recommend how I can use intranet analytics to show success to upper management?”
“Our intranet is available to multiple locations. The main office is using the intranet heavily, but other locations aren’t coming on board as quickly. Can I see intranet activity by a particular department or location so I can make improvements?”
“How can I tell if staff is effectively finding what they need using search? Is there a way to tell if users are searching for something missing from the intranet?”
We designed the new intranet analytics not only to present information but to help you solve problems.
To do so, we designed stats with 3 different roles in mind:
The key areas we highlight in our sneak peek webinar are:
The Main Dashboard shows at a glance information on how well your intranet is doing. This dashboard is really geared to the intranet owner, who needs to be able to track the overall intranet health and have key performance indicators, or KPIs they can present to upper management. The goal here was to summarize how well the intranet is doing, in terms, someone from a non-technical background can understand.
The preview of Top Applications reflects the key tools on your intranet and the way in which you use it. It will display:
This section is very helpful for HR or Marketing departments as it lets you measure the reach of your intranet as an intranet communication tool. By reviewing the success of a variety of applications you can determine which is the best method for your organization to reach your employees. For instance; which applications will work best to achieve optimal engagement such as homepage promotion, quick polls or blog posts.
allows you to optimize the search-ability of your documents and content on your intranet by providing what people are searching and the success of finding the appropriate document. By using Missed Searches, you can tailor the naming of content accordingly to ensure staff has everything they need at their fingertips. For example; if employees are searching for an HR Policy but it’s listed under Human Resources Policy, Missed Searches will show the misalignment in messaging and allow you to promptly fix it.
TIP: Missed searches are those which have the lowest click-through rate. A click through is when a user selects at least one result from the search results after searching.
Do you need Intranet Analytics for your organization?
Would your department benefit from having Intranet Analytics at your organization? Watch the recorded webinar below and leave a comment!