Summary: This week on Meet The Team, We are pleased to present Michelle’s employee profile.
Customer Success Rep. That means I engage with clients to understand needs and provide best practices and resources. I collaborate with the Support team to identify organizational pain points and provide customized training to address them. Finally, I’ll implement tools (e.g. Help Center articles, webinars, videos) to assist with providing knowledge and empower our customers to self-help.
I have been a member of our support team for the past 4 years and have recently transitioned into the Account Management team. Prior to Intranet Connections, I worked at a Video Game store, a Supervisor at the first Krispy Kreme store in BC, and as a support agent as well as a trainer at a different software company.
Assisting with creating articles for our new Help Center. It’s been a long time coming and I’m thrilled with the foundation we now have in place to help our customers find the information they’re looking for.
I think Empathy plays the most to my strength in terms of understanding what our customers are using the intranet for, what their pain points are, and working through them.
Our Online Forms app has so many options available. My favorite form is the employee training forms to see where knowledge gaps are. By keeping all of our forms online, we’re able to keep the training organized and searchable, so everyone at Intranet Connections is able to ask questions and find answers to their in a cinch.
Video games and spending time with my daughter. Attempting to train (corrupt) her in the ways of Video Games and going back to my roots of when I first got into gaming as a child. Recently, I’ve been playing a game called Overcooked on the PC with my husband while our daughter is sleeping. It’s one of the rare moments we get to game together since having her.
Hands down, I’d go to Japan in a heartbeat. I love the culture and I’ve been a big fan of Anime for a large portion of my life. For my item, I’d bring my League of Legends Teemo hat to show I’m a geek while walking around Akihabara (Electronics area of Tokyo) which may either help me blend in or stand out, I’m fine with either!
If you have any questions or comments for Michelle, leave us a comment below!