Summary: Today on ‘Meet The Team’ we are presenting Kathleen, our knowledgeable and friendly account associate here at Intranet Connections. Kathleen knows everything under the sun when it comes to relationship building with our clients and constantly has a smile on her face. She’s a pleasure to be around as any of you who’ve had the chance to interact with her will know.
Since joining the team in 2016, Kathleen is always shining with positivity and integrity. She grew in her role from the support team over to account management. A master at turning any situation into a positive experience, Kathleen is the ray of sunshine that keeps the grass greener on our side.
Account Associate: The essence of my role is to initiate the maintenance renewal process. Making sure our customers’ accounts are up to date. I answer all the questions regarding the software license. I also work with customers to ensure they are happy with the product and provide resources to assist in getting the most of their intranet site.
I am originally from Montreal, Quebec. Before working for Intranet Connections, I was working as a PPM Panel Administrator for Numeris the TV and Radio rating company in Canada. I was responsible for a panel of about 200 homes and making sure they understand the research to have enough valid data we can use for the TV and Radio ratings. I moved from the Montreal office to the Richmond office! I have a background in Social Sciences mainly and also completed my Police training courses, but as much as I wanted to become a Police Officer, I realized that this career was not meant for me!
1 year and 5 months!
The launch of the Help Center. Seeing it live and have all the information in an intuitive way is pure beauty!
Positivity and Integrity. I enjoy a happy work place and try to see the positive side to every situation. Integrity, I believe in our product and strive to make sure our customers take full advantage of all the benefits of our on-premise intranet software.
The team in the office helps with keeping positivity. Everyone is so smart, fun to be around and I can easily have conversations with every single person in the office. On a personal level, living in the best province in Canada where after 6 years you are still wowed by the landscape and discovering new things helps!
Company news. We no longer use group emails in the office, so the home page company news is the feature I rely on the most to get in the know of what’s going on in the company!
I like to cook, enjoy dinners with friends, trying new restaurants. I joined Toastmasters five months ago, so this is taking a bit of my time at the moment. Lastly, I recently got engaged, so wedding planning is where my time outside of work is dedicated at the moment!
This is so hilarious because I actually have a Nature Valley bar on my desk, my fish oil supplement, a mirror, a picture frame, and documents. My desk will get extremely cluttered during the day, but I make a point to clean it at the end of my day!
If you’d like to get in touch with Kathleen about any concerns you have with your Intranet Connections account, feel free to email her at firstname.lastname@example.org, or leave a comment below.