IC Thrive has been in the intranet game for over two decades. Earlier this year when we launched Reach, an active internal communications software tool, we stepped into the space of creating a holistic internal communication ecosystem. Now, we are one step closer to achieving that vision, as the first (of many) integrations from Source intranet to Reach is live.
Source intranet software started its story just over 20 years ago when IC Thrive was still known as Intranet Connections. The software was born to be an intranet solution to ease the workload of the IT department. Instead of the mammoth task of building an in-house intranet, Source was built to be used out of the box and could be easily built-out and managed by users without technical or coding experience.
Today Source is used by 600+ organizations across the world and has been taken up as the “single source of truth” for thousands of employees. The magic of Source is that it acts as a hub of all information, documents, forms, and policies – if someone needs something, it’s right there.
With the latest milestone software update to version 15.0, Source now integrates with Reach, an active outreach tool, that empowers communicators to get news and documents in front of their audiences, wherever they are.
“Source intranet offers that single source of truth, people know where to go when they need information, and Reach is the distribution tactic to bring people to the intranet.” – Karen Johnston, director of communications, IC Thrive
After just over two years of development, Reach internal communications software was launched in April 2020 during the height of the COVID-19 pandemic. Because of its crisis communications capabilities, the IC Thrive team decided to offer the tool for free throughout the pandemic.
“Keeping your team informed is important. Focusing critical communication and making it easy to find information that’s needed right now will help everyone stay connected, find the resources they need, and most importantly: reduce anxiety and stress.” – Laurie Geenen, director of customer experience, IC Thrive
In times of health or public safety emergencies, Reach is there to send urgent messages, reminders, and read and confirm requests straight to employee emails, MS Teams, Slack, or SMS. No apps to download and no training required!
Another key function of Reach is the ability to track who’s read or responded to your message, as well as an automatic follow-up function.
Source 15.0 is the first of many integrations between Source and Reach, allowing a user-sync. This means that users in Source (their names, titles, location and departments) can be synced to Reach in real-time, so you can manage your employee profiles from one central location. Within Reach, you can then send messages with the ease of mind that you are speaking to an up-to-date audience, and allow Reach admins to segment their users into different groups without needing to be in IT or the intranet super admin.
“The 15.0 update will send users directly to Reach and any changes made to the users in Source (department changes, job promotions, new employees coming in, etc) will automatically be updated in Reach. But this is just the very first integration. There is much more to come.
As we are constantly expanding our features; our customers can be part of that journey by helping us prioritize what is best for them. They can help us build the software they need to solve their everyday communication problems.” – Leandro Freitas, project manager, IC Thrive
Reach takes about 20 minutes to set up and the onboarding process is quick and easy. After that, you simply sync users with your intranet, and you are ready to send your first message. Best of all, your team doesn’t need to change their behavior. by default, messages will go to their preferred channel and you’ll have the benefit of tracking if it was read and/or acted upon.
Armed with the Source and Reach user integration, Sun Peaks Resort, a longtime client and Reach pilot customer, was able to manage crisis communications to over 400 seasonal and permanent employees during COVID-19, as well as transform their onboarding to be digital-only.
“Seasonal employees work all over the mountain and are most difficult to reach but are the ones who want to be kept informed the most. Reach fixes that problem and connects with the most inaccessible staff.” – Helen Davies, director of employee experience and HR at Sun Peaks Resort
What can this integration do for your organization? Book a call with our business development representative to find out.