Cloud Hosting Delivery Policy

Intranet Hosting – Private Cloud Services

IC Hub's Cloud Services are deployed at data centers or third-party infrastructure service providers. IC controls access to Cloud Services by requiring authentication via passwords and/or multi-factor authentication.

Data Access Controls

For components hosted by IC Hub, access to your content is restricted to authorized staff on a need to know basis. In addition, IC provides mechanisms by which you control access to your intranet hosting cloud services environment and to Your Content by authorized staff.

Hours of Operation

IC Hub's Cloud Hosting Services are designed to be available 24 hours a day, 7 days a week, 365 days a year, except during maintenance periods, technology upgrades and as otherwise set forth in the IC Hub agreement, and your order.

Service Availability

Commencing at IC Hub's activation of Your Cloud Intranet Service, IC works to meet the Target Service Up time set in accordance with the terms set forth in the Cloud Services documentation. The foregoing is contingent on your adherence to IC’s recommended minimum technical configuration requirements for accessing and using the IC's Cloud Services from your network infrastructure and your user work stations as set forth in the supporting documentation for IC's Cloud Services.

Support

Your technical contacts may access live support via chat and the phone numbers and contact information found on IC's website at http://www.icthrive.com/contact-us/

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