How we partner with you

Implementation that goes beyond training

Our process goes beyond what to do and how to do it. We dive into your internal communication needs and design a project plan, launch plan, and success measures to ensure that you solve your business’ pain points and start improving your internal communication.

Implementation that goes beyond training

Our process goes beyond what to do and how to do it. We dive into your internal communication needs and design a project plan, launch plan, and success measures to ensure that you solve your business’ pain points and start improving your internal communication.

A proven process tailored for you

Our process guides you from implementation and beyond. We’ll work with you to ensure that your organization is getting the most from your solutions, along with recommendations and best practices from our specialists along the way.

Your organization’s needs will evolve, and your internal communication will mature. Our quarterly reporting and annual re-assessment of your communication efforts will document your growth and set out an updated plan for continued success and growth of your internal communications.

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A team by your side with unlimited, ongoing support

IC Thrive’s customer experience team consists of communication specialists, customer success managers, and technical support specialists who have assisted with hundreds of customers and their communication needs. Our team’s background includes internal communication, strategic planning, human resources, marketing, and employee experience.

You don’t need to count the hours we spend with you or worry about the number of support tickets you submit; we take the time to understand your needs and be your trusted advisors.

Laurie Geenen

Director of Customer Experience

Laurie leads the service team with a drive more powerful than her BMW Sertão. She enjoys helping people, flexing her management muscle and keeping the service team in line. Line dance that is, dancing to DJ Karl’s Friday afternoon beats.

Michelle Duong

Customer Success Manager

Lover of a good verbal ‘light bulb’ moment, and our resident WoW expert, Michelle is a ‘priest’ (healer) both online and on the phone. When she's not at work or gaming, you’ll find her playing one of her 400+ boardgames.

Karl Hautamaki

Technical Support Rep

Fondly known as the office ‘nice guy’, DJ Karl, or IC whisperer, Karl is a master troubleshooter. He’s typically found jamming out at his desk, singing, setting up servers or fixing code. It’s good he found his passion in tech instead of politics as he accepts bribery in beer, and yoga retreats.


Communications Specialist

Erin talks and writes about talking and writing better. Aficionado of blending cocktails almost as tastefully as she blends communications theory with business applicability; this dodgeball dodging, communications connoisseur is transforming the way companies and their people share information.

Our approach

Your success in internal communications is our commitment.


What brought you to us? Begin the journey by discovering the gaps and opportunities in your internal communications.


What’s most important to you? We help you focus on the highest value initiatives that support your organizational goals and go from there.


Implementation should be strategic and directly support your organizational goals. You will be set-up with the knowledge and know-how to see quick results.


We stay by your side, keeping you up-to-date with global best practices, tools, templates, and step-by-step guides. We’re here for the long-haul, your success is our objective.

Reviews from our customers

  • I love that through our own support and blog, [we can] get ideas to involve staff along the way. We have a lot of content available they could leverage for their own training. IC Thrive is unique in that.

    Marian Doucette

    Online Communications Coordinator  - Huron County
  • One of the biggest reasons we have stayed with IC over the years is the support team. From the very beginning, they’ve just bent over backward. I haven't worked with anybody who hasn't been knowledgeable, professional, pleasant to work with and just so helpful.

    Mara Ambrose

    Executive Director - INPACT
  • Source by IC Thrive provided a system for internal communication that fostered relationship building. It has drastically improved employee morale and comradery, contributing to a real team dynamic within the company.

    Nell McCauley

    Communications Advisor - SEDC
  • Our previous intranet was so difficult to use, I had to run a half-day training session just for the end-users. Anything more advanced like form building required HTML code, and not everyone can do it, even with training. With Source by IC Thrive, admin training is minimal because all the custom coding is already done. End-users no longer require training because the interface is so intuitive.

    Kelly Swanson

    Sr. E-commerce Analyst - Travis Credit Union
  • The Drive Team conducted thorough interviews and provided a comprehensive review of our internal communications program which helped us take a step back and align our intranet with strategic priorities. These included targeted messaging, audience segmentation, and analytics. We now have measurable initiatives to benchmark against for the upcoming year.
    Rita Johal-Johnson Senior Manager of Internal Communications - BRG

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Strategy and planning resources

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How to Choose the Appropriate Employee Communication Channels

When is it appropriate for the company to choose the communication channels instead of the employees? Find out more about when individuals should chose here.
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3 Questions to answer when writing a business case for internal com...

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Creative communications – takeaways from the IABC World Conference

Creative communications: 3 takeaways from the IABC World Conference

Creativity is a complicated term. Generally, people associate art, music, and performance with creativity. And […]
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