Meet Jessica

From the human resources department

Jessica is responsible for talent acquisition, administering and supporting HR systems and processes to ensure efficient and reliable access to information.

Jessica's Background

Jessica works in HR for an organization with about 300 full-time employees.

She has a strong public administration and human resources background and has been in her latest position for four years.

Her main role is to administer and support HR systems and processes to ensure efficient and reliable access to information.

She is also responsible for the successful planning and implementation of HR policies and procedures.

This entails developing and maintaining a technology strategy as programs and information are increasingly digitized.

She spends a lot of time updating policies to ensure they remain current and align with legislation and labor contracts.

Her Problem

Maintaining an awareness of current trends in the HR processes and updating HR materials to reflect legislative changes is key to her job, but employees do not always know where to locate the proper forms or policies they need when they need them.

While she considers herself a 'people person', Jessica nevertheless would like to spend less time replying to emails requesting what she considers basic information.

She's often tasked with delivering company-wide communications from senior management with little context, and no budget.

With the world of internal communications becoming increasingly complicated, this task is becoming more time consuming and causes frustration.

Moreover, as employees increasingly work offsite from the central office, it is important to keep employees up-to-date digitally, yet emails often get ignored and buried.

How Did IC Help?

The IC Drive program helped Jessica to build an internal communication strategy that centralized all the communications and policies.

IC Source provides a single source of truth for employees to easily find all the information they need.

Jessica uses IC Source's HR intranet site to showcase her content in a self-serve 'single source of truth' for employees.

IC Source allows for quick access to HR resources, employee events calendar, information, training, forms, and documents.

The Human Resources intranet site, which is a powerhouse of information, is pre-built, allowing Jessica to easily insert, delete, and update documents without requiring technical training.

Results After Using IC

Employees find IC Source easy to access and navigate, saving Jessica time from constantly responding to policy and administration inquires, so she can focus more on service development, delivery, and support.

When a new policy is announced, Jessica includes a message summarizing its purpose and any meaningful changes on the front page in IC Source's company news section.

With a strong internal communication strategy aligned with their new intranet software, there is a noticeable boost in employee morale. People speak more passionately about the projects they are working on, and take on more initiatives.


I finally have what I want and what the company needs for our social intranet: a modern, user-friendly, intuitive site. None of our intranet redesign would have been possible were it not for the efforts put forth by the IC Thrive Support Team. These guys rock, and I would give them a 10 out of 10 on every scale.

Katy Fisk

HR Manager - Trintech

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